Frequently Asked Questions
How do I care for my candle?
Never leave a candle unattended, do not burn for longer than 3 hours.
Burn on a stable, heat-resistant surface away from the flammable objects.
Trim the wick before every burn to keep the wax clean and burning nicely.
Keep out of reach of pets and children.
When will my order ship?
Currently our postie pick up days are Tuesday and Friday. The cut off for packing prior to each pick up, is usually midday the day prior, but can vary, so please just use this as a guide only.
What if my order is urgent?
We are always so happy to help where we can. Please email us at hello@grvmpyhouse.com.au if you have any special requests.
What if my order is delayed?
Once the package is posted, it is out of our control, and with the carrier, however, please contact us so that we can escalate any queries and chase on our end. Please note that Black Friday and Christmas periods usually result in significant delays so please factor this in prior to purchasing with us.